Shipping policy
Shipping Policy
Processing Time
At Crystal Lake Shop, every order is carefully prepared and packaged with care.
Orders are typically processed within 1–3 business days (excluding weekends and holidays). During holidays, sales events, or periods of high order volume, processing times may be slightly longer.
If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.
Shipping Methods
We currently ship orders within the United States using trusted shipping carriers such as USPS, UPS, or other available carriers, depending on the destination and shipping service selected at checkout.
Shipping options and estimated delivery times are displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number (when available). Please allow up to 24 hours for tracking information to update after the carrier receives your package.
Shipping Delays
While we make every effort to process and ship orders promptly, we are not responsible for shipping delays caused by carriers, weather conditions, holidays, customs processing, or other circumstances beyond our control.
Delivery dates provided by shipping carriers are estimates and cannot be guaranteed.
Incorrect Shipping Address
Please ensure your shipping address is complete and accurate before placing your order.
Crystal Lake Shop is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address if your order has not yet been shipped.
Lost or Damaged Packages
If your package arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery and include photographs of the item and its packaging. We will review your request and work with you to provide an appropriate resolution.
If your tracking information indicates that your package has been delivered but you have not received it, we recommend first checking with household members, neighbors, or your local carrier. If you still need assistance, please contact us and we will do our best to help.
International Shipping
At this time, Crystal Lake Shop ships within the United States only.
If international shipping becomes available in the future, this policy will be updated accordingly.
Contact Us
If you have any questions about shipping or your order, please contact us at wgagc88@hotmail.com.